CarMax Rolls into Florida with New Online Experience

7/18/2019, 3:00 PM (Source: GlobeNewswire)


Chart for: CarMax Inc


CarMax, Inc. (NYSE: KMX), the nation’s largest retailer of used cars, today announces its new personalized car buying experience is now available to CarMax customers in Florida. Customers can now choose to complete the entire car-buying experience from home and have the car delivered, including the ability to test drive, prior to purchase.

The new offering also gives customers the flexibility to do more of the car buying process from home, and then head to their local CarMax for expedited pick up of the vehicle. 

In a world where consumers can buy almost anything from anywhere, CarMax continues to make the car buying journey easy and painless with this new offering. The company plans to scale this new capability nationwide and anticipates having it available to the majority of CarMax customers by February 2020. 

“We’re delivering on an unmet customer need for a car buying experience that is flexible, convenient, and completely tailored to each customer,” said Bill Nash, CarMax president and CEO. “This experience has been well-received by our customers who are excited about buying a car on their own terms. This is the future of car buying, and we’re off to a great start.”

The new personalized experience is now available in the following areas in Florida:

  • Miami, Ft. Lauderdale, West Palm, Tampa, Orlando, Ft. Myers, Naples, and Jacksonville
  • Launching at the end of this month: Gainesville*, Pensacola* and Tallahassee*
    *Home delivery not currently available 

While specific offerings can vary by city, CarMax customers can now:

  • Complete the entire car buying process from home, including financing, trade-in and paperwork, without visiting the store and have their vehicle delivered directly to their home or workplace, with the ability to test drive before purchasing.
  • A combination of online and in-store shopping, including expedited pickup at the store for customers who choose to complete some of the car-buying process from home.
  • Get help from CarMax associates in-person and via phone, text or email, at any point in the purchase and financing process. 

CarMax disrupted the industry more than 25 years ago by offering a high integrity car-buying experience customers want that’s transparent and stress-free. Since that time, CarMax has continued to revolutionize the experience through customer-focused technology innovations. CarMax has a nationwide inventory of approximately 50,000 vehicles and CarMax stands behind their vehicles with a 7-Day Money-Back Guarantee and a limited warranty that covers a vehicle’s major systems for 90 days or 4,000 miles, whichever comes first. 

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About CarMax
CarMax, the nation’s largest retailer of used cars, revolutionized the automotive retail industry by driving integrity, honesty and transparency in every interaction. CarMax continues to innovate and is currently rolling out an omni-channel experience, providing customers the option to complete transactions entirely from home, in store, or in a seamless combination of both. CarMax has more than 200 stores nationwide, and during the latest fiscal year sold nearly 750,000 used cars and 450,000 wholesale vehicles at its in-store auctions. With more than 25,000 associates, CarMax is proud to have been recognized for 15 consecutive years as one of the Fortune 100 Best Companies to Work For®. For more information, visit

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