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7/7, 3:26 PM (Source: TeleTrader)
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Zoom, ServiceNow join forces on remote work

Zoom Video Communications Inc. and ServiceNow said in a press release on Tuesday that they will use each other's services to improve "work-from-anywhere experiences."

Zoom will deploy ServiceNow's Now Platform to help with customer service management for its internal teams as it introduces Hardware as a Service to its business. Meanwhile, ServiceNow will switch from its current phone support system to Zoom Phone.

Ryan Azus, Zoom’s chief revenue officer, said: "ServiceNow has enabled us to deliver exceptional customer experiences during this period of growth. With the deployment of ServiceNow Customer Service Management, we expect to significantly increase productivity and reduce case volume."

Breaking the News / VP